Cancellation policy

We use a Firm cancellation policy , the same standard many guests already know from Airbnb. Because a confirmed stay holds a whole home off the market, the timing of a cancellation matters. The terms below apply to bookings made directly with us.

Booking and confirmation

Your booking is confirmed and charged when you complete checkout. The Firm cancellation terms below apply from that moment. Refunds are returned to your original payment method.

Cancellation windows

• Cancel 30 days or more before check-in: full refund of the nightly total.
• Cancel between 7 and 30 days before check-in: 50% refund of the nightly total.
• Cancel less than 7 days before check-in: no refund of the nightly total.

24-hour grace period: you may cancel within 24 hours of confirming for a full refund, as long as that is at least 7 days before check-in. This also satisfies California's 24-hour cancellation right.

Cleaning fees are refunded whenever a stay is cancelled before check-in. Taxes are always refunded on any refunded amount.

Stays booked through Airbnb, Vrbo, or Booking.com

If you booked through one of those platforms, that platform's cancellation policy for your reservation applies instead, and refunds are handled through your account there.

Changes to your dates

Need to shift your dates? Get in touch as early as you can. We will always try to move a stay rather than cancel it when our calendar allows.

Extenuating circumstances

Serious, documented emergencies are handled case by case with compassion. Reach out and tell us what is going on.

How to cancel

Email [email protected] or reply to your booking confirmation. We will confirm your cancellation and any refund in writing.